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Preventing Damage by Design | Building Safer Utility Projects from the Start

For decades, the utility industry has focused heavily on education, awareness campaigns, and safe excavation practices. While these efforts remain critical, they still depend on consistent human decision-making in fast-moving environments. As infrastructure becomes more congested and education activity increases, the industry is increasingly exploring how design itself can work to prevent damage. This series features conversations with leaders from across the damage prevention industry from Pennsylvania One Call, CenterPoint Energy, Cadent, McKim & Creed, and MISS Dig
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Nick Bonstell (MISS DIG): What does the theme "preventing damage by design" mean to you? Awesome.

Henry Brophy (Damage Prevention Solutions): "I might start with that one."  

Nick Bonstell: If you look around, you can walk the floor here. You can see all different technologies   that are out there. The ability to collaborate and build trust has to come before any of that.  

Bill Kiger (Pennsylvania One Call): "If you don't have a plan, you're not going to get a safe project out of the other end, and you're probably going to cost you a lot more."

Kyle Coggins (CenterPoint Energy): "If you get it right first, you save all the challenges down the road."

Neil Fischer (McKim & Creed): "You really have to build those relationships and confidences between what's on the ground and what it is, and I've been a part of many conversations where the paint on the ground wasn't accurate, and they designed it with that in mind."

Daniel Mee (Cogent): "Some of the conversations yesterday were all around humans and humans fail."

Henry Brophy: "I think I was in that one. Yeah, I think I’ve heard that."

Daniel Mee: "So what we're trying to do is trying to understand how can we bring a more systems approach to it in terms of bringing together data and insight from systems, rather than relying on manual analysis, manual processes, and essentially relying on things that can fail easier.

Kyle Coggins: "Man, that was good. I could have kept going forever."

Uploaded:
May 18, 2026

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